Privacy Policy

Medi-Redi Ltd is committed to protecting your privacy.

Who we are

Our website address is: https://medi-redi.com.

What personal data we collect and why we collect it

Viewing and ordering

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Your information will never be given or sold to any other 3rd party.

Cookies

We’ll use cookies to keep track of wishlist contents and cart contents while you’re browsing our site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. For further information about cookies, please visit our Cookies page

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google on our website to enable us to track activity on the website.  Non-personal information is used to track a visitors route through the website.  This is used to find at which point customers have abandoned the checkout process and is used to improve the website.  You can read more information on the cookies used by Google Analytics on their website. We use Facebook on our website to enable us to track activity on the website and send relevant marketing communications. Facebook uses the data to record demographic information, for example, location, age, job, data you have made available on your profile.

Who we share your data with

Orders are managed by Pick Pack Despatch Ltd – their privacy policy is available here: www.pickpackdespatch.co.uk/privacy-statement/ Payments are managed by Stripe – the Stripe privacy policy is available here: https://stripe.com/gb/privacy Medi-Redi Ltd. has access to the information you provide us.

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Your data will be retained in a secure, password-protected database and retained for no longer than 6 years.

Data access request

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You may request a copy of data we hold on you by submitting a data access request by email to info@medi-redi.com or in writing to Medi-Redi Ltd. Corylus House, Swallowfield Road, Arborfield, Berkshire, RG2 9JR. We are required to verify your identity before providing any data.  We will comply within one month of receipt.

Where we send your data

Visitor comments may be checked through an automated spam detection service.