Unwanted Items Purchased Online

Returning unwanted items

Simply return your unwanted item within 28 days of receipt in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied with a completed returns form with your order number and a copy of your receipt or for online returns, your dispatch confirmation email including your order reference (UK) number.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Please make sure you include your returns form.

Medi-Redi Ltd.

Corylus House

Swallowfield Road

Arborfield

Berkshire

RG2 9JR

We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.

Refunds

Once the item is received back to the above address it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

Info: You should receive notification of your refund within 7 working days after your parcel has been returned. If you have not received notification of your refund within 7 working days please contact us. Redi2help@medi-redi.com

Please note: any returns queries raised after 10 days may not be offered redress.

Returning a Damaged or Faulty Item Purchased Online

Please Note: Items purchased in store must be returned to the store it was purchased from with your receipt.

Damaged in transit

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine An Post / Royal Mail which cannot be refused, then you must notify us within 48 hours via our online contact us form here. We will then advise on how best to proceed. Please check all contents on receipt of your order.

We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.

Faulty Item

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

Please contact us within a reasonable timeframe of receipt of the item to arrange a FREE return if your item was home delivered.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

For help and advice on what to do where you believe an item to be faulty, please see our Returns FAQ’s. We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all Medi-Redi products work best with alkaline batteries.

In-Store Purchases & In-Store Home Delivery Orders

Please Note: Items purchased in store must be returned to the store it was purchased from with your receipt.

Cooling Off Period

There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods through one of the following mediums:

  • Online contact form

  • Online order cancellation form

  • By telephone call 0118 9762607

We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply.

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

Forms of Redress

The acceptable forms of redress for any Return whether online or in store are a Repair, Replacement or a Refund.

Other

We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform.